The HUH Returns Policy

Refund/Returns policy:

Unfortunately, if you have made it onto our returns page something has gone wrong! However, not to worry. We are here to help. Tell us what has gone wrong and let's get it sorted for you. All returns and exchanges are FREE. 

 

To claim a refund or to issue a return please read the below:

  • All returns/refund requests must be within 14 days of delivery and in the same condition as when delivered. You will not be able to create a returns label if you do not submit your request within 14 days of delivery.
  • If Items are discolored, worn, washed or have any distinct odors we will be unable to process the request.  
  • You can schedule a free return by tracking your parcel at https://www.ups.com/track?loc=en_IE&requester=ST/ . Once you input your tracking number (For the item you already have been delivered) You will be presented with the option to create a return. 
  • The customer will receive a pre-paid returns label electronically to their email address and must ship the Item back to us at HUH Clothing. Once the item is received and deemed to be in the same condition as was received by you, we will replace the item with the originally requested item or a suitable alternative in the event we are sold out. If the item is not deemed suitable for a return or refund, it will be sent back to the customer. Hats are non-refundable/returnable items. 
  • In the event where you would like to be issued a refund, we will be in the position to refund your purchase minus the 10% that will have already been donated to charity! 
  • For any further queries feel free to contact us at Howsurhead@gmail.com and we will aim to respond asap.

 

Terms and conditions.

  • Items must be returned within 14 days from the date you received the order.
  •  Items must not be discolored, worn, washed or have any distinct odors or we will not be unable to process the request.  
  • Orders must be returned in the same condition you received them in.
  • Refunds are only applicable to purchases made on our website.
  • Depending on account provider, your refund should be received within 10 working days.

Thank you X 

HUH